installation problem help please

Installation questions and discussion (KnowledgeTree 3.x specific)

installation problem help please

Postby lethal_tim » Thu May 03, 2007 3:32 pm

hi to all
I have recently done an installation of KnowledgeTree on redhat linux 4. Every has gone well except that i cant access the the documents. When i click "browse documents" for the first time i get teh following error:
I searched for the forum to see if anyone has encountered that same problem but i didnt get any

Fatal error: Call to a member function on a non-object in /var/www/html/knowledgeTree/lib/browse/DocumentCollection.inc.php on line 408

Can anyone pleaseeee help me

Thanks
tim
lethal_tim
 
Posts: 17
Joined: Sun Jun 18, 2006 8:31 pm

Postby Monique » Fri May 04, 2007 12:29 pm

Hi Tim,

I've had our developer look at your issue.

Have you made any changes to the column configuration?
As this issue seems to be related to sorting on the column.

Regards,
Monique
Monique
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installation problem help please

Postby lethal_tim » Fri May 04, 2007 8:05 pm

HI Monique
No i have not made any changes at all what so ever. Infact I have just installed I have not changed or done anything but log in. I did look at the file in reference and it does infact refer to the sorting on teh column section.

Thanks
tim[/i]
lethal_tim
 
Posts: 17
Joined: Sun Jun 18, 2006 8:31 pm

Postby Monique » Mon May 07, 2007 11:50 am

Hi Tim,

What version of PHP are you currently using?

If you are using PHP 4 could you please upgrade to PHP 5, and test if your error still occurs. And the same for PHP 5, down grade to PHP 4 and test if the error occurs.

Regards,
Monique
Monique
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Posts: 288
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installation problem

Postby lethal_tim » Tue May 08, 2007 6:14 pm

hi Monique

I havent upgraded to php5 yet but i tried the previous oss version of ktdms and i got the same error. This same version have worked well for me in other installations. I therefore suspect the problem might be with some configuration.or unless. I may be need to tell u to that i am installing from source files. I dont know if there is any additional thing we need to know.

Regards
tim
lethal_tim
 
Posts: 17
Joined: Sun Jun 18, 2006 8:31 pm

installation probs

Postby lethal_tim » Tue May 08, 2007 7:14 pm

hi monique
can u please look at my phpinfo file below and tell me if anything is wrong or missing.

PHP Version 4.3.9

System Linux localhost.localdomain 2.6.9-5.ELsmp #1 SMP Wed Jan 5 19:30:39 EST 2005 i686
Build Date Nov 24 2004 08:49:16
Configure Command './configure' '--build=i386-redhat-linux' '--host=i386-redhat-linux' '--target=i386-redhat-linux-gnu' '--program-prefix=' '--prefix=/usr' '--exec-prefix=/usr' '--bindir=/usr/bin' '--sbindir=/usr/sbin' '--sysconfdir=/etc' '--datadir=/usr/share' '--includedir=/usr/include' '--libdir=/usr/lib' '--libexecdir=/usr/libexec' '--localstatedir=/var' '--sharedstatedir=/usr/com' '--mandir=/usr/share/man' '--infodir=/usr/share/info' '--cache-file=../config.cache' '--with-config-file-path=/etc' '--with-config-file-scan-dir=/etc/php.d' '--enable-force-cgi-redirect' '--disable-debug' '--enable-pic' '--disable-rpath' '--enable-inline-optimization' '--with-bz2' '--with-db4=/usr' '--with-curl' '--with-exec-dir=/usr/bin' '--with-freetype-dir=/usr' '--with-png-dir=/usr' '--with-gd=shared' '--enable-gd-native-ttf' '--without-gdbm' '--with-gettext' '--with-ncurses=shared' '--with-gmp' '--with-iconv' '--with-jpeg-dir=/usr' '--with-openssl' '--with-png' '--with-pspell' '--with-xml' '--with-expat-dir=/usr' '--with-dom=shared,/usr' '--with-dom-xslt=/usr' '--with-dom-exslt=/usr' '--with-xmlrpc=shared' '--with-pcre-regex=/usr' '--with-zlib' '--with-layout=GNU' '--enable-bcmath' '--enable-exif' '--enable-ftp' '--enable-magic-quotes' '--enable-safe-mode' '--enable-sockets' '--enable-sysvsem' '--enable-sysvshm' '--enable-track-vars' '--enable-trans-sid' '--enable-yp' '--enable-wddx' '--with-pear=/usr/share/pear' '--with-imap=shared' '--with-imap-ssl' '--with-kerberos' '--with-ldap=shared' '--with-mysql=shared,/usr' '--with-pgsql=shared' '--with-snmp=shared,/usr' '--with-snmp=shared' '--enable-ucd-snmp-hack' '--with-unixODBC=shared,/usr' '--enable-memory-limit' '--enable-shmop' '--enable-calendar' '--enable-dbx' '--enable-dio' '--enable-mbstring=shared' '--enable-mbstr-enc-trans' '--enable-mbregex' '--with-mime-magic=/usr/share/file/magic.mime' '--with-apxs2=/usr/sbin/apxs'
Server API Apache 2.0 Handler
Virtual Directory Support disabled
Configuration File (php.ini) Path /etc/php.ini
Scan this dir for additional .ini files /etc/php.d
additional .ini files parsed /etc/php.d/ldap.ini, /etc/php.d/mysql.ini
PHP API 20020918
PHP Extension 20020429
Zend Extension 20021010
Debug Build no
Thread Safety disabled
Registered PHP Streams php, http, ftp, https, ftps, compress.bzip2, compress.zlib

This program makes use of the Zend Scripting Language Engine:
Zend Engine v1.3.0, Copyright (c) 1998-2004 Zend Technologies

________________________________________
PHP Credits
________________________________________
Configuration
PHP Core
Directive Local Value Master Value
allow_call_time_pass_reference Off Off
allow_url_fopen On On
always_populate_raw_post_data Off Off
arg_separator.input & &
arg_separator.output & &
asp_tags Off Off
auto_append_file no value no value
auto_prepend_file no value no value
browscap no value no value
default_charset no value no value
default_mimetype text/html text/html
define_syslog_variables Off Off
disable_classes no value no value
disable_functions no value no value
display_errors On On
display_startup_errors On On
doc_root no value no value
docref_ext no value no value
docref_root no value no value
enable_dl On On
error_append_string no value no value
error_log no value no value
error_prepend_string no value no value
error_reporting 2047 2047
expose_php On On
extension_dir /usr/lib/php4 /usr/lib/php4
file_uploads On On
gpc_order GPC GPC
highlight.bg #FFFFFF #FFFFFF
highlight.comment #FF8000 #FF8000
highlight.default #0000BB #0000BB
highlight.html #000000 #000000
highlight.keyword #007700 #007700
highlight.string #DD0000 #DD0000
html_errors On On
ignore_repeated_errors Off Off
ignore_repeated_source Off Off
ignore_user_abort Off Off
implicit_flush Off Off
include_path .:/usr/share/pear .:/usr/share/pear
log_errors On On
log_errors_max_len 1024 1024
magic_quotes_gpc Off Off
magic_quotes_runtime Off Off
magic_quotes_sybase Off Off
max_execution_time 30 30
max_input_time 60 60
memory_limit 32M 32M
open_basedir no value no value
output_buffering no value no value
output_handler no value no value
post_max_size 32M 32M
precision 14 14
register_argc_argv On On
register_globals Off Off
report_memleaks On On
safe_mode Off Off
safe_mode_exec_dir no value no value
safe_mode_gid Off Off
safe_mode_include_dir no value no value
sendmail_from no value no value
sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t –i
serialize_precision 100 100
short_open_tag On On
SMTP localhost Localhost
smtp_port 25 25
sql.safe_mode Off Off
track_errors Off Off
unserialize_callback_func no value no value
upload_max_filesize 32M 32M
upload_tmp_dir no value no value
user_dir no value no value
variables_order EGPCS EGPCS
xmlrpc_error_number 0 0
xmlrpc_errors Off Off
y2k_compliance On On

apache2handler
Apache Version Apache/2.0.52 (Red Hat)
Apache API Version 20020903
Server Administrator root@localhost
Hostname:Port localhost.localdomain:0
User/Group apache(48)/48
Max Requests Per Child: 4000 - Keep Alive: off - Max Per Connection: 100
Timeouts Connection: 120 - Keep-Alive: 15
Virtual Server No
Server Root /etc/httpd
Loaded Modules core prefork http_core mod_so mod_access mod_auth mod_auth_anon mod_auth_dbm mod_auth_digest util_ldap mod_auth_ldap mod_include mod_log_config mod_env mod_mime_magic mod_cern_meta mod_expires mod_deflate mod_headers mod_usertrack mod_setenvif mod_mime mod_dav mod_status mod_autoindex mod_asis mod_info mod_dav_fs mod_vhost_alias mod_negotiation mod_dir mod_imap mod_actions mod_speling mod_userdir mod_alias mod_rewrite mod_proxy proxy_ftp proxy_http proxy_connect mod_cache mod_suexec mod_disk_cache mod_file_cache mod_mem_cache mod_cgi mod_auth_mysql mod_perl sapi_apache2 mod_python mod_ssl

Directive Local Value Master Value
engine 1 1
last_modified 0 0
xbithack 0 0

Apache Environment
Variable Value
HTTP_ACCEPT image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */*
HTTP_ACCEPT_LANGUAGE en-us
HTTP_ACCEPT_ENCODING gzip, deflate
HTTP_USER_AGENT Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
HTTP_HOST 10.10.10.100
HTTP_CONNECTION Keep-Alive
HTTP_COOKIE kt_language=en
PATH /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
SERVER_SIGNATURE <address>Apache/2.0.52 (Red Hat) Server at 10.10.10.100 Port 80</address>
SERVER_SOFTWARE Apache/2.0.52 (Red Hat)
SERVER_NAME 10.10.10.100
SERVER_ADDR 10.10.10.100
SERVER_PORT 80
REMOTE_ADDR 10.10.10.25
DOCUMENT_ROOT /var/www/html
SERVER_ADMIN root@localhost
SCRIPT_FILENAME /var/www/html/phpinfo.php
REMOTE_PORT 2912
GATEWAY_INTERFACE CGI/1.1
SERVER_PROTOCOL HTTP/1.1
REQUEST_METHOD GET
QUERY_STRING no value
REQUEST_URI /phpinfo.php
SCRIPT_NAME /phpinfo.php

HTTP Headers Information
HTTP Request Headers
HTTP Request GET /phpinfo.php HTTP/1.1
Accept image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */*
Accept-Language en-us
Accept-Encoding gzip, deflate
User-Agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Host 10.10.10.100
Connection Keep-Alive
Cookie kt_language=en
HTTP Response Headers
X-Powered-By PHP/4.3.9
Connection close
Transfer-Encoding chunked
Content-Type text/html; charset=UTF-8

bcmath
BCMath support enabled

bz2
BZip2 Support Enabled
BZip2 Version 1.0.2, 30-Dec-2001

calendar
Calendar support enabled

ctype
ctype functions enabled

curl
CURL support enabled
CURL Information libcurl/7.12.1 OpenSSL/0.9.7a zlib/1.2.1.2 libidn/0.5.6

dba
DBA support enabled
Supported handlers cdb cdb_make db4 inifile flatfile

dbx
dbx support enabled
dbx version 1.0.0
supported databases MySQL ODBC PostgreSQL Microsoft SQL Server FrontBase Oracle 8 (oci8) Sybase-CT

Directive Local Value Master Value
dbx.colnames_case lowercase Lowercase

dio
dio support enabled

exif
EXIF Support enabled
EXIF Version 1.4 $Id: exif.c,v 1.118.2.27 2003/12/17 09:08:37 helly Exp $
Supported EXIF Version 0220
Supported filetypes JPEG,TIFF

ftp
FTP support enabled

gettext
GetText Support enabled

gmp
gmp support enabled

iconv
iconv support enabled
iconv implementation glibc
iconv library version 2.3.4

Directive Local Value Master Value
iconv.input_encoding ISO-8859-1 ISO-8859-1
iconv.internal_encoding ISO-8859-1 ISO-8859-1
iconv.output_encoding ISO-8859-1 ISO-8859-1

ldap
LDAP Support enabled
RCS Version $Id: ldap.c,v 1.130.2.10 2004/06/01 21:05:33 iliaa Exp $
Total Links 0/unlimited
API Version 3001
Vendor Name OpenLDAP
Vendor Version 20213

mime_magic
mime_magic support Enabled

Directive Local Value Master Value
mime_magic.magicfile /usr/share/file/magic.mime /usr/share/file/magic.mime

mysql
MySQL Support Enabled
Active Persistent Links 0
Active Links 0
Client API version 4.1.7
MYSQL_MODULE_TYPE external
MYSQL_SOCKET /var/lib/mysql/mysql.sock
MYSQL_INCLUDE -I/usr/include/mysql
MYSQL_LIBS -L/usr/lib/mysql -lmysqlclient

Directive Local Value Master Value
mysql.allow_persistent On On
mysql.connect_timeout 60 60
mysql.default_host no value no value
mysql.default_password no value no value
mysql.default_port no value no value
mysql.default_socket no value no value
mysql.default_user no value no value
mysql.max_links Unlimited Unlimited
mysql.max_persistent Unlimited Unlimited
mysql.trace_mode Off Off

openssl
OpenSSL support enabled
OpenSSL Version OpenSSL 0.9.7a Feb 19 2003

overload
User-Space Object Overloading Support enabled

pcre
PCRE (Perl Compatible Regular Expressions) Support enabled
PCRE Library Version 4.5 01-December-2003

posix
Revision $Revision: 1.51.2.2 $

pspell
PSpell Support enabled

session
Session Support enabled
Registered save handlers files user

Directive Local Value Master Value
session.auto_start Off Off
session.bug_compat_42 Off Off
session.bug_compat_warn On On
session.cache_expire 180 180
session.cache_limiter nocache Nocache
session.cookie_domain no value no value
session.cookie_lifetime 0 0
session.cookie_path / /
session.cookie_secure Off Off
session.entropy_file no value no value
session.entropy_length 0 0
session.gc_divisor 1000 1000
session.gc_maxlifetime 1440 1440
session.gc_probability 1 1
session.name PHPSESSID PHPSESSID
session.referer_check no value no value
session.save_handler files Files
session.save_path /var/lib/php/session /var/lib/php/session
session.serialize_handler php Php
session.use_cookies On On
session.use_only_cookies Off Off
session.use_trans_sid Off Off

shmop
shmop support enabled

sockets
Sockets Support enabled

standard
Regex Library Bundled library enabled
Dynamic Library Support enabled
Path to sendmail /usr/sbin/sendmail -t -i

Directive Local Value Master Value
assert.active 1 1
assert.bail 0 0
assert.callback no value no value
assert.quiet_eval 0 0
assert.warning 1 1
auto_detect_line_endings 0 0
default_socket_timeout 60 60
safe_mode_allowed_env_vars PHP_ PHP_
safe_mode_protected_env_vars LD_LIBRARY_PATH LD_LIBRARY_PATH
url_rewriter.tags a=href,area=href,frame=src,input=src,form=fakeentry a=href,area=href,frame=src,input=src,form=fakeentry
user_agent no value no value

tokenizer
Tokenizer Support enabled

wddx
WDDX Support Enabled
WDDX Session Serializer enabled

xml
XML Support active
XML Namespace Support active
EXPAT Version expat_1.95.7

yp
YP Support enabled

zlib
ZLib Support enabled
Compiled Version 1.2.1.2
Linked Version 1.2.1.2

Directive Local Value Master Value
zlib.output_compression Off Off
zlib.output_compression_level -1 -1
zlib.output_handler no value no value

Additional Modules
Module Name
Sysvsem
Sysvshm

Environment
Variable Value
LANG C
SELINUX_INIT YES
CONSOLE /dev/pts/0
TERM linux
INIT_VERSION sysvinit-2.85
PATH /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
RUNLEVEL 5
runlevel 5
PWD /
PREVLEVEL N
previous N
HOME /
SHLVL 2
_ /sbin/initlog

PHP Variables
Variable Value
_REQUEST["kt_language"] En
_COOKIE["kt_language"] En
_SERVER["HTTP_ACCEPT"] image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */*
_SERVER["HTTP_ACCEPT_LANGUAGE"] en-us
_SERVER["HTTP_ACCEPT_ENCODING"] gzip, deflate
_SERVER["HTTP_USER_AGENT"] Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
_SERVER["HTTP_HOST"] 10.10.10.100
_SERVER["HTTP_CONNECTION"] Keep-Alive
_SERVER["HTTP_COOKIE"] kt_language=en
_SERVER["PATH"] /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
_SERVER["SERVER_SIGNATURE"] <address>Apache/2.0.52 (Red Hat) Server at 10.10.10.100 Port 80</address>
_SERVER["SERVER_SOFTWARE"] Apache/2.0.52 (Red Hat)
_SERVER["SERVER_NAME"] 10.10.10.100
_SERVER["SERVER_ADDR"] 10.10.10.100
_SERVER["SERVER_PORT"] 80
_SERVER["REMOTE_ADDR"] 10.10.10.25
_SERVER["DOCUMENT_ROOT"] /var/www/html
_SERVER["SERVER_ADMIN"] root@localhost
_SERVER["SCRIPT_FILENAME"] /var/www/html/phpinfo.php
_SERVER["REMOTE_PORT"] 2912
_SERVER["GATEWAY_INTERFACE"] CGI/1.1
_SERVER["SERVER_PROTOCOL"] HTTP/1.1
_SERVER["REQUEST_METHOD"] GET
_SERVER["QUERY_STRING"] no value
_SERVER["REQUEST_URI"] /phpinfo.php
_SERVER["SCRIPT_NAME"] /phpinfo.php
_SERVER["PHP_SELF"] /phpinfo.php
_SERVER["PATH_TRANSLATED"] /var/www/html/phpinfo.php
_SERVER["argv"] Array
(
)
_SERVER["argc"] 0
_ENV["LANG"] C
_ENV["SELINUX_INIT"] YES
_ENV["CONSOLE"] /dev/pts/0
_ENV["TERM"] Linux
_ENV["INIT_VERSION"] sysvinit-2.85
_ENV["PATH"] /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
_ENV["RUNLEVEL"] 5
_ENV["runlevel"] 5
_ENV["PWD"] /
_ENV["PREVLEVEL"] N
_ENV["previous"] N
_ENV["HOME"] /
_ENV["SHLVL"] 2
_ENV["_"] /sbin/initlog
lethal_tim
 
Posts: 17
Joined: Sun Jun 18, 2006 8:31 pm

Postby conrad » Wed May 09, 2007 8:21 am

Hey Tim,

Have you tried running the precheckup and postcheckup scripts in the setup directory?

Should be something like:
http://url/setup/precheckup.php
http://url/setup/postcheckup.php

This may indicate if there are any settings that are not correct that KT may be expecting in a custom install.

Conrad
conrad
KnowledgeTree Team Member
 
Posts: 922
Joined: Fri Dec 01, 2006 1:22 pm
Location: London, United Kingdom

installation problems

Postby lethal_tim » Wed May 09, 2007 12:38 pm

yes i have and everything is ok, I ran them both, pre and post checkup.
With what version of php4 do u all do u testing. My other installations i have done over the web has been on PHP4.3.11. On this local server I have its, 4.3.9.

regards
tim
lethal_tim
 
Posts: 17
Joined: Sun Jun 18, 2006 8:31 pm

Postby conrad » Wed May 09, 2007 2:46 pm

I've been running under 5.2.1 and 4.4.4.
conrad
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Location: London, United Kingdom

Postby conrad » Thu May 10, 2007 9:28 am

Which version of Redhat are you using? Fedora Core 4?
conrad
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Location: London, United Kingdom

installation problems

Postby lethal_tim » Thu May 10, 2007 12:43 pm

no i am using redhat Enterprise 4[/i]
lethal_tim
 
Posts: 17
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Postby conrad » Thu May 10, 2007 2:42 pm

is this a source install or a stack install?

I want to see if I can reproduce the environment.
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Location: London, United Kingdom

Postby la_aranha » Fri May 11, 2007 10:19 am

I found a similar problem...

- 3.3.6 Windows stack installer, working ok.
- Upgrade to 3.4 with stack upgrader, working ok.
- Installed spanish lang. plugin and VAO plugin, working ok.

Preventive backup of both Docs and Database before joking with more upgrades...

I downloaded 3.4.5 stack, installed it, and began the DB upgrade procedure. It found some errors (one with "permissions" table, another with "fieldsets" table). After deleting the conflicting records, upgrade went ok, but everytime I tried to browse folders I got the same error at line 408....

After reinstallation of 3.3.6 stack and 3.4 stack upgrade, I recovered MySQL backup and Docs. No need to upgrade database... but I got the same error again at line 408 while trying to browse folders.

I gathered some info from the forums, and managed to solve my problem like that:

- Copied VAO and spanish plugin again (I didn't do this, so plugins active table was inconsistent with the really present plugins), and reread and updated them. The error message for browsing operations changed, showing trouble with the "column_entries" table... I remembered VAO setup instructions told me to add two columns to my views. So manually edited "column_entries" and deleted "view_online" and "edit_online" columns.
- Disactivated VAO and spanish plugin, because I didn't want them anymore by now.

Everything runs ok again with 3.4.

I'll give another try with 3.4.5 and tell you everything I'll find.
Regards.
la_aranha
 
Posts: 2
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Postby conrad » Fri May 11, 2007 10:29 am

Could you elaborate more on the error - line 408 of which file?
conrad
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Posts: 922
Joined: Fri Dec 01, 2006 1:22 pm
Location: London, United Kingdom

Postby la_aranha » Fri May 11, 2007 12:07 pm

Conrad, I was refering at the same 408 line from the same file (DocumentCollection.inc.php).

I've managed to get 3.4.5 working... resuming from my next message, I installed 3.3.6 and upgraded to 3.4, both from stack installers. I've resolved my problem with plugins... My next steps have been:

- Verifying all extra plugins were disabled.
- Deleting all extra plugins from filesystem
- Rereading all plugins again, to get the best consistent database I could.
- Backup database and documents.

- Uninstalling KTDMS
- After rebooting, deleting every KTDMS file left on my server.
- Installing 3.4.5-DEV (last version, 04/23/2007)
- Put my Documents back in place
- Recover the MySQL backup
- Run the database upgrade... got some errors, solved the following way:

* Table "permissions", delete record with "id = 8"
* Table "fieldsets", drop "disable" columns
* Delete tables "download_files" and "uploaded_files" (and "index_files" if exists)

- Rerun the upgrade.php procedure

Everything is OK. I have 3.4.5-DEV up and running. Maybe upgrade.php needs some fixing...
la_aranha
 
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